Privacy Policy

Data Collection Details:

  • What specific personal information does Family Funeral Funding collect (e.g., names, addresses, Social Security numbers, financial information)?
    • Names
    • Addresses
    • Phone Numbers
    • Email Addresses
    • Decedent
      • Name
      • Death Certificate
      • SSN
    • Beneficiary
      • Name
      • Home Address
      • Phone Number
      • Email
      • SSN
    • Company Information
      • Funeral Home Name
      • Funeral Home Address
      • EIN
      • Website
      • Bank Account Information
  • Does Family Funeral Funding collect any sensitive information like medical records or death certificates?
    • In some cases, both. Every claim requires a death certificate.

Data Collection Methods:

  • How is the information collected? Is it only via the website or also through other channels (e.g., email, phone, in-person)?
    • Primarily, through the website. But, also through phone and email in some cases.
  • Does the website use forms, a dashboard, or other tools for data submission?
    • Forms accessed through a dashboard.

Third-Party Data Sharing:

  • Which third parties does Family Funeral Funding share personal information with (e.g., insurance companies, legal representatives)?
    • Insurance companies
    • Legal representatives
    • Banks
    • Credit Reporting Agencies
  • Does Family Funeral Funding share data with any external service providers for operational support (e.g., cloud services, payment processors)?
    • Republic Bank
    • Google

Data Security Measures:

  • What measures are in place to protect the personal data (e.g., encryption, secure servers, limited employee access)?
    • Encryption
    • Secure servers
    • Limited employee access
  • Does Family Funeral Funding follow any industry standards (e.g., HIPAA compliance, PCI-DSS for payment security)?
    • PCI Compliant

User Rights:

  • Can users request access, updates, or deletion of their personal data?
    • Yes, funeral homes can access and update their account details at any time in the dashboard.
  • Is there a specific process in place for them to make these requests (e.g., an online form, email, or phone contact)?
    • Yes, the option to update their account details will be available in the dashboard.

Cookies and Tracking:

  • Does the Family Funeral Funding website use cookies or other tracking technologies?
    • Yes.
  • If so, for what purposes (e.g., to improve user experience, for analytics, or for advertising)?
    • Analytics
    • Improving user experience
    • Advertising
    • User account access

Third-Party Links:

  • Does the website link to any third-party services (e.g., insurance providers, external claim submission portals)?
    • Yes.

Retention Period:

  • How long does Family Funeral Funding retain personal data?
    • Indefinitely
  • Is there a specific data retention policy in place (e.g., for as long as the claim is active or required by law)?
    • Until a funeral home request their and their clients data to be deleted

Jurisdiction:

  • Are there specific state or country regulations (e.g., GDPR, CCPA) that Family Funeral Funding must comply with?
    • No.

Mobile Phone Contact Information and Text Messaging:

  • Family Funeral Funding may collect mobile phone numbers from clients or funeral homes for the purpose of providing claim status updates and other relevant communications.
  • We will only use your mobile phone number to deliver information directly related to your claim or account. Mobile phone contact information will not be shared, sold, or otherwise provided to third parties for marketing purposes.
  • By providing your mobile phone number, you consent to receive text messages from Family Funeral Funding regarding your claim status or related services. Message frequency may vary. Standard message and data rates may apply.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out:

  • You may opt out of receiving text messages at any time by replying “STOP” to any message we send or by contacting us directly. Once we receive your opt-out request, you will no longer receive text messages, but we may still contact you through other methods (such as phone or email) as permitted under this Privacy Policy.